You can cancel orders free of cost before omegakitchenstore.com has accepted the order. Currently, we do not allow order cancellations post order confirmation due to the bulky nature of our products and high shipping and handling costs.
In special cases, order cancellations post-shipment can be considered. However, we will refund the invoice amount subject to deduction of shipping and handling costs as well as reverse logistics costs.
Custom ordered products cannot be cancelled.